FCTRIPS

Privacy Policy

At First Choice Trips (FCTRIPS), your privacy is of utmost importance to us. We are committed to protecting the personal information you share with us through our website, fctrips.com (“Website”), and ensuring transparency in how we collect, use, and safeguard your data.

This Privacy Policy (“Policy”) explains how we collect, store, use, and disclose your information when you engage with our services. By using our Website and services, you agree to the practices outlined in this Policy. If you do not agree with any part of this Policy, we respectfully request that you discontinue the use of our Website.

For any questions or concerns regarding this policy, please contact our Customer Support at connect@fctrips.com.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you interact with us (e.g., through inquiries, bookings, or newsletters), we may collect personal data such as:

  • Full Name
  • Phone Number
  • Email Address
  • Travel preferences
  • IP address
  • Other details you voluntarily provide

b. Log Data

We collect information your browser sends during your visit, which may include:

  • IP address
  • Browser type and version
  • Time and date of your visit
  • Pages viewed
  • Time spent on pages
  • Referring pages or search queries

c. Cookies and Tracking Technologies

We use cookies to enhance user experience, track website performance, and understand user preferences. Cookies are small data files stored on your device. You may disable cookies through your browser settings, though some features of the site may not function correctly without them.

2. Use of Collected Information

The information we collect is used to:

  • Process bookings and inquiries
  • Improve our website and services
  • Communicate with you regarding your trips or offers
  • Customize your experience based on preferences
  • Comply with legal obligations

3. Data Sharing and Third Parties

We do not sell or trade your personal information. However, we may share your data with trusted third-party service providers solely for the following purposes:

  • Facilitating travel-related services
  • Payment processing
  • IT and analytical services

These service providers are bound by confidentiality agreements and are prohibited from using your data for any purpose other than what is necessary to support our services.

4. Data Security

We use industry-standard practices to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no digital transmission or storage method can be guaranteed 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. GDPR Compliance

If you are located in the European Economic Area (EEA), we collect and process your personal data in accordance with the General Data Protection Regulation (GDPR).

  • You have rights to access, rectify, delete, or restrict processing of your data
  • You can withdraw consent at any time without affecting the lawfulness of processing before withdrawal
  • You have the right to data portability and to lodge a complaint with a supervisory authority

To exercise your rights or contact our Data Protection Officer, please write to us at connect@fctrips.com.

6. Data Retention Policy

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Comply with applicable legal, accounting, or reporting obligations
  • Resolve disputes and enforce our agreements

In general:

  • Inquiry data is retained for up to 12 months
  • Booking and transaction-related data is retained for up to 7 years (as required by financial laws)
  • Marketing-related data is retained until you opt-out or withdraw consent

After the applicable retention period, your data will be securely deleted or anonymized.

7. User Consent

By using our Website, submitting forms, or providing information, you explicitly consent to:

  • The collection and use of your personal data as outlined in this Policy
  • Receiving communication (email, SMS, etc.) related to our services

You may revoke your consent at any time by contacting us at connect@fctrips.com.

8. Opt-Out Options

You have the right to control your data:

  • Marketing Communication: You can unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link at the bottom of the email or contacting us.
  • Cookies: You can block or delete cookies through your browser settings.
  • Data Access or Deletion: Email us at connect@fctrips.com to request access, correction, or deletion of your personal information.

9. Links to Third-Party Websites

Our Website may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of those sites. Please review their policies before sharing any information.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If you believe a child has submitted personal data, contact us, and we will promptly delete it.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. The latest version will always be posted on this page with the effective date updated.

Effective Date: April 2, 2025

12. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, contact:

  • Email: connect@fctrips.com
  • Website: fctrips.com